FAQThe WaterKegBulk Water Delivery
Is your water safe for drinking or for pools?
Yes, we deliver UnityWater-certified clean, food-grade, safe drinking water suitable for all uses, including drinking, filling swimming pools, and for livestock or irrigation needs.
How quickly can you deliver water? Do you offer emergency service?
Often same day; though we do schedule in advance when the delivery isn’t urgent. We also offer 24/7 emergency deliveries whenever possible. When it’s very dry and we are busy, things can take a little longer – but usually we’ll accommodate quickly.
How much does bulk water delivery cost?
Our prices vary. Please call or text us at 0494 017 187 for a personalized quote, as pricing depends on volume and location.
What areas do you service?
We deliver bulk water across the Sunshine Coast and Moreton Bay, QLD regions. For specific locations, please see our Service Areas page or contact us directly.
What’s the minimum/maximum amount of water you can deliver?
Our standard truck delivery is 12,000 litres. We can deliver any volume up to this amount per trip, and arrange multiple loads for larger volumes. Please contact us for your specific volume needs.
How do you deliver water?
We deliver certified drinking water in a 12,000-litre food-grade tank on the back of a heavy-duty tipper truck. We have 70m of hoses (and can extend if arranged) – so we don’t have to drive over lawns or other sensitive areas, and can reach most delivery points.
How long do your hoses reach? How close does your truck need to get to the tank, pool, or site?
Our hoses reach up to 70 metres. If you need a longer distance, please let us know in advance and we’ll accommodate if we can. This allows us to reach most places without driving over sensitive areasover lawns or other sensitive areas, and can reach most delivery points.
Are you licensed and insured?
We are Sunshine Coast Council and Moreton Bay Council licensed as a food-grade water carrier. We are also certified by UnityWater, the statutory authority providing the entire region’s water supply. We are fully public liability insured; and our truck and team are licensed, registered, and insured.
What’s the origin of your water supply?
The water we deliver to you comes directly from Council-regulated UnityWater filling stations. This water is the same as the town supplyinsured.
How do I make a water delivery booking?
Give us a call (if we don’t answer, just leave a voice message) or send a text, and we’ll get back to you promptly: 0494 017 187.
How far in advance should I book water delivery?
We recommend booking as soon as you think you’ll be running low. You are welcome to cancel if it rains or something else happens – just let us know you are cancelling or postponing as far in advance as possible, please.
Does someone need to be home when the water is delivered?
Preferably, we’d like to see someone on our first visit to ensure we provide your water exactly where and how you want it. After that, we can come at any mutually suitable time to deliver the water without anyone home.
What payment methods do you accept? Do you provide invoices for businesses?
We accept Visa & Mastercard (credit or debit) on our mobile EFTPOS, Cash, Bank Transfer, and PayID. We also provide invoices for businesses.
Do you fill swimming pools?
Yes, we fill pools with clean, certified drinking water, and do pool top-ups. We also cater to dams, livestock, irrigation needs, and any other requirements where bulk potable water is wanted
What swimming pool water do you use?
The water we deliver for swimming pools is clean, certified drinking water supplied via UnityWater.
Do you deliver water to difficult-to-access areas?
Mostly. Our truck can get nearly anywhere, but please have a chat with us in advance so we can ensure everything will work out well.
How long are you on my premises delivering the water?
Generally, it takes 20-30 minutes, depending on your water tank/pool location from where we park, and the terrain.
What size is your water truck?
Our primary delivery vehicle is equipped with a 12,000-litre food-grade tank. For detailed dimensions or specific access concerns, please contact us.
How do I prepare my tank/pool for delivery?
For tank and pool fills, ensure clear access to park the water truck. Our hoses reach 70m (and we can do longer if arranged in advance). Any specific preparation advice will be provided upon booking.
Can you fill multiple tanks/locations on one delivery?
Yes, we can often fill multiple tanks or deliver to different points on a single property during one visit, provided they are accessible with our hose length. Please mention this when booking.
Do you offer services for dam fills, irrigation, livestock troughs, or temporary event water?
Beyond tank and pool fills, we also provide bulk potable water for a variety of needs, including dam top-ups, irrigation, livestock troughs, temporary event supply, various construction and siteworks, and more. Please discuss your specific requirements with us.
Do you have testimonials or references I can see?
Yes, you can find testimonials from customers on our Google Business Profile. We’re proud of our reputation for reliable, accommodating, and always friendly service.
What’s your typical delivery window once I’ve placed an order?
YWhile we nearly always offer same-day delivery for urgent needs, non-urgent orders are typically scheduled within 3 business days, depending on demand and your requirements. We’ll confirm an estimated delivery window when you book.
Are there any access restrictions or challenges you commonly encounter?
While our truck is versatile, steep driveways, narrow access points, or very soft ground can sometimes pose challenges. We recommend discussing any potential access issues when you book so we can plan the best approach.
Do you offer any discounts for large volume orders or repeat customers?
We offer competitive pricing for all deliveries. For very large volumes, regular orders, or commercial contracts, please contact us to discuss potential tailored pricing options.
What sets your service apart from other bulk water suppliers in the area?
As a local, family-owned and operated business, we pride ourselves on exceptional customer service, 24/7 reliability, and our industry qualifications. We combine the professionalism of a licensed and insured carrier with friendly customer care.
Do you offer regular scheduled deliveries, or is it only on-demand?
We offer both on-demand and scheduled deliveries to suit your needs. Many customers prefer to pencil in regular refills, especially during dry seasons when things can get extremely booked up, or for ongoing construction projects. Contact us to arrange a schedule that works for you.
